LuckyMeSlots Privacy Policy

At LuckyMeSlots, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website at https://www.luckymeslots.co.uk or use any of our services. We are committed to handling your information responsibly and in full compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection legislation. By using our platform, you agree to the practices described in this document.

Who We Are

Our Lucky Me Slots casino is operated by Skill On Net Ltd, a company registered in Malta (registration number C50024), with registered offices at Quantum House, 75 Abate Rigord St, Ta'Xbiex XBX 1120, Malta. UK payment processing is handled by Skill On Net Limited (UK registration number 14264775). We hold a licence issued by the UK Gambling Commission (account number 39326) and operate exclusively for players located in Great Britain. We act as the data controller responsible for your personal information collected through our LuckyMeSlots platform.

Information We Collect

When you register, visit, or interact with our Lucky Me Slots casino, we may collect and process the following categories of personal data:

• Identity data: your full name, date of birth, username, and copies of identification documents
• Contact data: your email address, phone number, and billing address
• Financial data: payment method details, transaction history, deposits, and withdrawal records
• Technical data: IP address, browser type, device information, operating system, and cookies
• Usage data: pages visited, gaming activity, session durations, and interaction with our LuckyMeSlots bonus offers
• Communications data: records of any correspondence sent to us at support@luckymeslots.com or via live chat
• Verification data: information required for responsible gambling checks and age verification

How We Use Your Personal Data

We process your personal information for several lawful purposes. At Lucky Me Slots, we use your data to:

• Create and manage your account and verify your identity
• Process deposits and withdrawals via Visa, Mastercard, PayPal, Trustly, Paysafecard, and Apple Pay
• Deliver our gaming services, including slots, table games, bingo, scratch games, and jackpot titles
• Administer promotions such as free spins, the luckymeslots bonus offers, Daily Picks, Prize Twister, and our VIP Points loyalty programme
• Comply with our obligations under our UK Gambling Commission licence, including responsible gambling requirements and anti-money laundering checks
• Send you relevant communications, promotional offers, and service updates (where you have consented)
• Improve and optimise our platform, mobile experience, and customer support services
• Investigate and resolve any disputes or fraudulent activity

Legal Basis for Processing

We process your personal data on the following legal grounds under UK GDPR:

• Contract performance: to deliver the services you have registered for
• Legal obligation: to comply with regulatory, licensing, and anti-money laundering requirements
• Legitimate interests: to improve our services, prevent fraud, and protect our business
• Consent: for marketing communications and certain cookie categories, which you may withdraw at any time

Cookies and Tracking Technologies

Our LuckyMeSlots website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site performance, and deliver personalised content. We use strictly necessary cookies that are essential for site functionality, as well as analytical and marketing cookies where you have provided your consent. You may manage your cookie preferences at any time through your browser settings or our on-site cookie consent tool. Please note that disabling certain cookies may affect the functionality of our Lucky Me Slots app and desktop platform.

Sharing Your Personal Data

We do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers who assist us in operating our platform. These may include:

• Payment processors and banking partners to facilitate your transactions
• Game software providers, including NetEnt and other leading developers on the SkillOnNet platform
• Identity verification and KYC service providers
• Fraud prevention and security services
• Regulatory authorities, including the UK Gambling Commission, where legally required
• IT infrastructure and cloud hosting providers

All third parties we engage are required to process your data securely and only for the purposes we specify. Where data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. In line with our regulatory obligations under our UK Gambling Commission licence, we typically retain account and transaction data for a minimum of five years following the closure of your account. Marketing preferences and VIP Points programme data are retained for the period of your active membership, unless you withdraw consent earlier.

Your Rights

As a data subject under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: you may request a copy of the personal data we hold about you
• Right to rectification: you may ask us to correct any inaccurate or incomplete data
• Right to erasure: you may request deletion of your data, subject to our legal obligations
• Right to restrict processing: you may ask us to limit how we use your data in certain circumstances
• Right to data portability: you may request your data in a structured, machine-readable format
• Right to object: you may object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our team at support@luckymeslots.com. We will respond to your request within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. Our LuckyMeSlots platform uses industry-standard encryption and secure server infrastructure. Access to personal data is strictly limited to authorised personnel on a need-to-know basis. Despite our best efforts, no online transmission is entirely risk-free, and we encourage you to use a strong, unique rN2K&&Y&HKJv5K%7 for your account.

Children and Minors

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. As part of our regulatory obligations, we carry out age verification checks on all new accounts. If we become aware that a minor has registered with us, we will take immediate steps to close the account and delete any associated personal data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. When we make material changes, we will notify you via email or by posting a prominent notice on our Lucky Me Slots website. We encourage you to review this policy periodically to stay informed about how we protect your data. Your continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please do not hesitate to get in touch. You can reach our support team via live chat (available 06:00–00:00 GMT) or by emailing us at support@luckymeslots.com. For formal data protection enquiries, you may also write to us at: Skill On Net Ltd, Quantum House, 75 Abate Rigord St, Ta'Xbiex XBX 1120, Malta.